- Job Title: Operations Support Specialist
- Company: Citi Bank
- Degree: Any Graduate Can Apply
- Salary: Rs. 23,000 – 45,000/-
- Location: Hybrid/Remote
- Job Type: Full-Time
- Experience Level: Entry-level to Mid-Level
Company Overview:
Citi Bank, one of the international’s biggest monetary services companies, operates in over one hundred global places and serves more than a hundred million clients. As a worldwide leader in banking,
Citi Bank is devoted to handing over innovative financial solutions to people, groups, and governments international. Citi’s challenge is to provide accountable and reliable monetary services and products at the same time as retaining immoderate fashionable customer service.
As a part of our continued increase and electricity of mind to operational excellence, Citi Bank is seeking out talented experts for the feature of Operations Support Specialist.
This characteristic is essential in ensuring the easy functioning of everyday banking operations, along with helping lower lower again-place of work capabilities, enhancing customer support general overall performance, and enhancing inner strategies. The Operations Support Specialist will paint cautiously with various departments, making this feature crucial to Citi’s large operations.
Job Summary: Operations Support Specialist
The Operations Support Specialist may be chargeable for assisting with the seamless execution of each day operations, coping with device-associated obligations, and presenting operational useful aid to the financial organization’s internal and outdoor stakeholders.
This function includes making sure that the operational procedures adhere to Citi’s compliance suggestions and that every one patron inquiries or operational duties are handled with velocity, accuracy, and professionalism.
The a achievement candidate will paintings to grow to be privy to technique enhancements, ensure regulatory adherence, and help in the development of inexperienced workflows to help the monetary institution’s strategic goals.
Key Responsibilities: Operations Support Specialist
1. Operational Process Management:
Monitor and execute every day operations-related responsibilities together with facts processing, account manage, and transaction verification.
Collaborate with more than one businesses, collectively with customer service, finance, and IT, to ensure the clean operation of banking techniques.
Identify, record, and placed into impact brilliant practices to optimize operational common overall performance.
Ensure all operations observe Citi Bank’s inner tips, threat control suggestions, and regulatory requirements.
Manage and music massive volumes of banking records, making sure accuracy in all records and reviews.
2. Customer Support and Issue Resolution:
Act as the factor of contact for operational queries from inner organizations, customers, and stakeholders, making sure nicely timed and accurate responses.
Investigate and remedy operational problems, which incorporates fee discrepancies, transaction errors, or device outages.
Coordinate with specific departments to remedy complicated troubles and streamline help approaches.
Provide backup help to customer service businesses, making sure purchaser inquiries related to operations are addressed right away.
3. Risk Management and Compliance:
Support the implementation of Citi’s chance manipulate strategies with the useful resource of making sure compliance with internal controls and regulatory requirements.
Regularly take a look at and replace strategies to reduce operational risks.
Monitor any discrepancies in transactions and amplify critical issues to senior manipulate or the threat manage crew.
Maintain a strong facts of banking policies and make sure operational sports align with them.
4. System and Technology Support:
Work with IT agencies to cope with device-related problems affecting operations, which embody troubleshooting, escalation, and resolution of issues.
Assist inside the improvement, sorting out, and rollout of latest operational equipment and era designed to decorate performance.
Provide tool education to exclusive team members and departments at the identical time as critical.
Ensure that each one structures are up to date and taking walks correctly to limit downtime or disruptions in service.
5. Data Management and Reporting:
Maintain specific data of transactions and operational obligations.
Generate reviews for senior manage, which includes wellknown performance metrics, operational universal performance, and regions for improvement.
Conduct information evaluation to come to be privy to trends, discrepancies, or opportunities for enhancing strategies.
Provide feedback and guidelines to manipulate primarily based mostly on records-driven insights.
6. Continuous Improvement Initiatives:
Assist in identifying approach inefficiencies and recommending technique re-engineering solutions.
Participate in drift-sensible responsibilities geared in the course of streamlining operations, decreasing fees, and enhancing company shipping.
Work carefully with senior manipulate to develop and put in force new operational recommendations and tactics.
7. Collaboration and Communication:
Collaborate with amazing departments and corporations, together with Finance, Risk, Compliance, and IT, to make sure that each one operations align with Citi’s desires.
Maintain smooth and powerful communique with agency individuals, superiors, and customers.
Lead and contribute to group meetings, presenting updates on operations and featuring solutions to capability stressful situations.
Foster a lifestyle of collaboration and problem-solving in the organisation.
Required Skills and Qualifications: Operations Support Specialist
Educational Background:
Bachelor’s diploma in Business, Finance, Operations, or a associated difficulty.
Advanced ranges or certifications in relevant fields (e.G., Operations Management, Risk Management) are a plus.
Professional Experience:
Minimum of -five years of experience in a banking operations or related function.
Prior revel in in an operational guide feature indoors a monetary company is as an possibility favored.
Familiarity with banking products, offerings, and recommendations.
Technical Skills:
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and banking software program application systems.
Knowledge of threat control device and structures used within the banking company.
Basic knowledge of IT structures and era infrastructure within a banking surroundings.
Communication and Interpersonal Skills:
Strong written and verbal communication skills to correctly have interaction with colleagues and customers.
Ability to paintings collaboratively in the course of departments and agencies.
Excellent problem-fixing and choice-making abilties.
Analytical Skills:
Strong interest to detail and potential to analyze facts successfully.
Capability to apprehend complex banking operations and find out regions for improvement.
Ability to multitask and control multiple priorities in a short-paced environment.
Compliance and Risk Management:
A strong understanding of the significance of regulatory compliance in banking operations.
Ability to display and make certain that every one strategies are compliant with Citi’s inner hints and applicable pointers.
Familiarity with global financial policies and requirements.
Key Competencies: Operations Support Specialist
Attention to Detail: Accuracy and precision in coping with banking operations is essential. The capacity to manipulate more than one obligations while maintaining a excessive diploma of detail is crucial.
Time Management: Ability to prioritize and manage workload successfully to satisfy remaining dates and operational dreams.
Adaptability: Flexibility to paintings in a short-paced environment and modify to changing priorities or operational demanding situations.
Problem Solving: Proactive in identifying issues and imposing answers, frequently under tight closing dates.
Team Collaboration: Ability to paintings carefully with colleagues in super departments and contribute to organization fulfillment.
Customer Orientation: Ensuring a excessive level of purchaser delight with the beneficial resource of turning in first-rate carrier and operational excellence.
Career Development Opportunities:
At Citi Bank, we take delivery of as authentic with in fostering the growth of our employees. As an Operations Support Specialist, you may have opportunities for career development, which includes:
- Access to severa schooling programs and certifications in operational excellence.
- The possibility of pass-useful initiatives to extend your statistics in some unspecified time in the future of high-quality banking departments.
- Opportunities for improvement to senior operations roles, mission manipulate, or specialized regions which consist of hazard or compliance control.
How to Apply for Operations Support Specialist?
Interested applicants are advocated to use with the useful resource of manner of filing their resumes through the Citi Bank careers portal. The hiring technique consists of an intensive review of packages, located thru a series of interviews to assess the candidate’s qualifications, competencies, and cultural in shape internal Citi’s operations group.
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