- Job Title: Platinum Travel Consultant
- Company: American Express
- Location: Gurugram, Haryana
- Degree: Graduate (bachelor’s degree from a recognized University in any discipline).
- Experience: 3 – 5 Year
- Employment Type: Full-Time and Day Shift
- Salary: INR 432,000 – INR 862,000/ YEAR
Job Description: Platinum Travel Consultant at American Express
About American Express:
American Express is a globally famous monetary offerings business enterprise commercial organization enterprise, recognized for its incredible products and services that cater to each customer and business enterprise. With a legacy of agreement with and innovation, American Express is dedicated to handing over terrific consumer memories through its form of credit score gambling playing cards, journey offerings, and financial solutions. The company organization prides itself on fostering a life of company excellence, wherein each employee is empowered to make a superb-sized impact.
Job Overview:
American Express is attempting to find a dynamic and customer-focused man or woman to sign up for our group as a Platinum Travel Consultant. In this feature, you’ll be responsible for delivering custom-designed adventure services to our Platinum Card Members, ensuring they get maintenance of the awesome diploma of care and interest. The Platinum Travel Consultant will paint cautiously with clients to curate high-quality adventure critiques, providing professional recommendations and tailor-made solutions that exceed their expectations. This characteristic calls for deep expertise in luxury journeys, great conversation skills, and an ardor for developing memorable journeys.
Key Responsibilities:
- Personalized Travel Planning:
- Assist Platinum Card Members with their adventure dreams, which contain flight bookings, motel reservations, vehicle rentals, and first-rate journey-related offerings.
- Provide expert guidelines on adventure locations, itineraries, and one-of-a-type reviews, making sure clients gather custom-designed answers that align with their options and goals.
- Customer Service Excellence:
- Deliver extraordinary customer service using responding to consumer inquiries immediately and professionally.
- Build and preserve robust relationships with clients, becoming their relied-on tour advertising and marketing and advertising advertising and marketing consultant.
- Product and Service Knowledge:
- Stay up to date with American Express tour merchandise, services, and partnerships to provide customers with extremely current-day records and offers.
- Leverage specific American Express advantages, which encompass Fine Hotels & Resorts, The Hotel Collection, and particular top-magnificence tour programs, to beautify the fee of the consumer’s journey.
- Booking Management:
- Efficiently control tour bookings from start to finish, which incorporates changes, cancellations, and specific requests.
- Coordinate with numerous companies, groups, and partners to ensure that each detail of the client’s excursion preparations is handled without issues.
- Team Collaboration:
- Work carefully with specific individuals of the travel group and ultimately in departments to ensure regular and amazing employer delivery.
- Share insights and remarks with colleagues to continuously beautify strategies and beautify the general patron’s enjoyment.
Qualifications:
- Experience:
- Previous revel in a high-priced adventure consultancy or customer service characteristic, preferably in an excursion company.
- Proven music report of turning within the awesome organization in short-paced surroundings.
- Education: Bachelor’s degree in Hospitality, Travel & Tourism, or a related location is preferred.
- Skills:
- Travel Expertise: Extensive facts approximately international journey places, pricey lodges, and unique studies.
- Customer Focus: A ardor for imparting top-notch customer support and developing high-quality journey reviews.
- Communication: Excellent verbal and written verbal exchange capabilities, with the functionality to interact efficaciously with excessive-net-well-worth customers.
- Problem-Solving: Strong trouble-fixing competencies and the functionality to address complex tour preparations pretty certainly.
- Technology: Proficiency in the utilization of tour booking structures, GDS (Global Distribution Systems), and one-of-a-kind journey-associated software program programs software program program.
Why Join American Express?
As a Platinum Travel Consultant at American Express, you could have the opportunity to work with one of the maximum prestigious manufacturers globally. You may be part of a set that is committed to turning in wonderful studies for our valued Platinum Card Members. In the go lower again, American Express gives an aggressive reimbursement bundle deal, whole blessings, and opportunities for expert boom within an international enterprise. If you have been given an ardor for the journey and willpower to excellence, we invite you to enroll in our group and help form the destiny of high-priced tour.
How to Apply:
Interested candidates are advocated to vicinity up their resume and a cover letter outlining their relevant revel and why they may be the right wholesome for the Platinum Travel Consultant feature at American Express.
American Express is a same-possibility organization. We have a wide range and are dedicated to growing inclusive surroundings for all personnel.
