- Job Title: Virtual Customer Support Associate
- Company: Amazon
- Location: Maharashtra
- Degree: High faculty degree or the same. A bachelor’s degree is a plus.
- Experience: 1+ Year
- Employment Type: Full-Time and Day Shift
- Salary: INR200,000 – INR300,000 / YEAR
Job Description: Virtual Customer Support Associate at Amazon
Company Overview:
Amazon is a worldwide chief in e-alternate, cloud computing, and digital streaming offerings, with an assignment to be Earth’s maximum client-centric commercial enterprise company. Founded in 1994 via Jeff Bezos, Amazon has grown exponentially and now serves masses and hundreds of clients globally, supplying a big shape of services and products. At Amazon, we’re dedicated to building numerous and inclusive environments in which innovation thrives and every institution member can increase and make an exceptional effect.
Position Summary:
Amazon is looking for a committed and consumer-focused Virtual Customer Support Associate to join our dynamic organization. As a Virtual Customer Support Associate, you can play a critical characteristic in making sure customers are extremely joyful by offering well-timed, accurate, and professional help to Amazon customers. This prolonged manner of flung feature calls for incredible conversation abilities, problem-fixing abilities, and robust self-control to hand over notable customer support.
Key Responsibilities:
- Customer Support:
- Respond at once and professionally to purchaser inquiries through cellular smartphone, electronic mail, and chat, making sure an excessive diploma of purchaser pleasure.
- Assist customers with extensive kind of issues, collectively with order recognition, product records, returns and refunds, and technical beneficial resources.
- Problem-Solving and Troubleshooting:
- Analyze and treat purchaser problems with the usage of setup techniques and pointers.
- Identify and beautify complex or unresolved problems for higher diploma help or appropriate departments.
- Communication and Collaboration:
- Communicate truly and effectively with customers, demonstrating outstanding written and verbal exchange talents.
- Collaborate with institution humans and one-of-a-type departments to make sure a continuing and constant purchaser experience.
- Efficiency and Productivity:
- Manage time effectively to address an immoderate quantity of purchaser inquiries efficaciously.
- Adhere to schedules and meet overall performance metrics, which include reaction time, desire time, and customer pride ratings.
- Quality Assurance:
- Maintain extremely good requirements in purchaser interactions, making sure easy, accurate, and grammatically correct verbal exchange.
- Follow installed strategies and recommendations to ensure consistency and reliability in customer support.
Qualifications:
- Education: High faculty degree or the same. A bachelor’s degree is a plus.
- Experience: Minimum of three hundred and sixty-five days of enjoyment in customer service, preferably in far-flung or virtual surroundings.
- Skills:
- Excellent written and verbal communication abilities.
- Strong hassle-solving and analytical skills.
- Attributes:
- The purchaser-centric thoughts set with an ardor for assisting others.
- Patience and empathy at the same time as coping with tough purchaser situations.
Why Join Amazon?
- Innovative Environment: Be a part of a business enterprise that values creativity and innovation, constantly pushing the limits of what’s possible.
- Career Growth: Access to big studying and development assets to decorate your profession.
- Inclusive Culture: Join a severe and inclusive place of work that respects and values personal contributions.
- Impactful Work: Contribute to big duties that have an exquisite effect on customers and companies globally.
- Competitive Benefits: Enjoy an entire benefits package deal deal deal, alongside element medical health insurance, retirement plans, and worker discounts.
Application Process:
If you’re a committed and customer-targeted character looking to make a tremendous effect at one of the international’s predominant businesses, we invite you to apply for the Virtual Customer Support Associate function at Amazon. Please characteristic up your resume and a cover letter outlining your relevant revel and qualifications. We sit up to welcome you to our agency and explore how you can contribute to Amazon’s persevered fulfillment.
Amazon is an Equal Opportunity Employer:
We have an exquisite time variety and are committed to developing an inclusive environment for all personnel. All certified applicants get a preserve of interest for employment without regard to race, coloration, faith, gender, gender identification or expression, sexual orientation, country-wide basis, genetics, disability, age, or veteran popularity.
Join Amazon and be a part of a collection dedicated to handing over superb customer support and growing expenses for our customers across the location.
