Amazon Hiring 2025 IT Support Associates in Bengaluru for 2025! This is a full-time, everlasting function offering the opportunity to paintings with one of the world’s main tech corporations. Ideal for recent graduates or experts with 6–18 months of IT experience. You’ll manage troubleshooting, guide for Windows/Linux structures, and work in a 24×7 rotational shift environment. Strong communication abilities and a primary expertise in networking and ticketing gear are important. Don’t pass over this possibility to develop your profession at Amazon.
Amazon Hiring 2025 Description:
- Role: IT Support Associate
- Location: Bengaluru, India
- Salary: Not Disclosed
- Experience: 2 – 7 years
Job Type: Full Time
About Amazon:
Amazon is one of the world’s leading e-commerce and technology agencies, first released as an online bookstore in 1994. Since then, it has advanced right into an international tech huge providing services in cloud computing (AWS), artificial intelligence, logistics, entertainment (Prime Video), and more. Amazon is known for its innovation, customer-centric approach, and operational excellence. It operates with a “Day 1” culture, encouraging personnel to work with agility and entrepreneurial spirit.
With a sturdy presence in India, Amazon has corporate workplaces in major cities, nclusive of Bengaluru, Hyderabad, Mumbai, Chennai, Delhi, and Pune. The employer fosters a dynamic and inclusive artwork way of existence, supplying severa learning opportunities for development and opportunities to its personnel.
Amazon Hiring 2025 Role Overview:
As an IT Support Associate at Amazon, you will be a part of the IT Service Desk (SD) crew within OTS Global IT Delivery. This team operates throughout North America, Europe (Prague), and India. Your primary obligation is to offer inexperienced, 24×7 technical help to internal Amazon buddies, similar to external stakeholders (like Amazon Locker customers). This characteristic includes real-time incident decision, customer support, and proactive troubleshooting of IT troubles.
The function is vital in making sure the seamless operation of Amazon’s global infrastructure, thereby right now impacting its capability to deliver offerings to thousands and thousands of clients efficaciously.
Amazon Hiring 2025 Key Responsibilities:
1. Communication:
- Handle interactions with inner customers for the duration of APAC, EMEA, and AMER areas.
- Use clean, concise, and professional conversation (each written and verbal).
- Liaise with global operation groups, IT agencies, and customer support features.
2. Standard Operating Procedures (SOPs):
- Strictly adhere to SOPs for troubleshooting, escalation, documentation, and communication.
- Maintain consistency and accuracy in manual delivery.
3. Device Support:
- Provide easy troubleshooting and help for computer systems, laptops, printers, and scanners.
- Perform hardware diagnostics and replacements under supervision, even as needed.
4. Operating System Support:
- Offer assistance for not unusual OS issues, in particular in Windows and Linux environments.
- Help clients solve login, cause pressure, community, and performance-associated troubles.
5. Work Schedule:
- Work in a rotational shift pattern to provide 24×7 help.
- Demonstrate flexibility in running weekends or night time shifts, as in keeping with commercial enterprise requirements.
6. Incident & SLA Management:
- Track, control, and remedy incidents the usage of ITIL-based ticketing tools.
- Meet SLA objectives, hold excessive Customer Satisfaction (CSAT) rankings.
- Ensure prompt response and resolution times.
7 . Tools & Technologies:
- Familiarity with monitoring gadgets and ticketing structures is predicted.
- Use a gadget for proactive incident detection and system monitoring.
Work Location:
- The position is based totally out of Amazon’s Corporate Office (BLR18) in Bengaluru.
- Candidates have to be open to relocation at some stage in Amazon’s sites as in step with career improvement possibilities.
Amazon Hiring 2025 Required Skills & Qualifications:
- A Bachelor’s diploma or a Diploma from a recognized organization.
- 6 to 18 months of experience in IT Support, Help Desk, or associated roles.
- Good command of spoken and written English.
Basic know-how of:
- IT Troubleshooting
- Windows and Linux Operating Systems
- Networking basics
- ITIL-based Ticketing Tools
Monitoring Tools:
- Strong customer service orientation with the potential to prioritize obligations.
- Willingness to work in a brfast-pacedxcessive-quantity, global IT support environment.
Preferred Candidate Attributes:
- Adaptable to changing technology and strategies.
- Ability to thrive under pressure and multitask efficiently.
- Detail-oriented, with strong documentation and trouble-fixing skills.
- Motivated to increase the interior of Amazon and tackle new disturbing situations in the course of exclusive functions and geographies.
Why Join Amazon?
- Global Brand Recognition: Work for one of the most favourite agencies internationally.
- Innovation Culture: Encourage experimentation, creativity, and non-forestall development.
- Employee Development: Access to management programs and upskilling opportunities.
- Inclusive Environment: Amazon is an Equal Opportunity Employer, assisting a variety in the place of job.
- Employee Benefits: Competitive profits, complete coverage plans, well-being programs, and more.
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