Accenture Hiring Freshers for the role of Application Tech Support in Gurugram, providing an excellent opportunity to kick-start your IT profession. Open to graduates from any field, this function calls for sturdy communication, problem-solving skills, and fundamental knowledge of ITIL and provider desk management. Freshers and applicants with up to 2 years of experience are eligible. Salary levels from ₹4 LPA to ₹7 LPA. Join Accenture’s global group and advantage hands-on revel in in a collaborative, results-oriented environment. Don’t pass over this opportunity to paintings with one of the global’s main tech-driven companies!
Accenture Hiring Freshers Description:
- Job Title: Application Tech Support
Salary: Not Disclosed - Location: Gurgoan, India
- Qualification: Any Graduation
- Experience: Freshers
- Job Type: Full Time
About Accenture:
Accenture is an international expert services employer with diagnosed understanding in digital, cloud, and security. With an expansive network of over seven hundred 00 professionals throughout 120+ international locations, we bring unmatched experience and specialized capabilities across more than 40 industries. Our core offerings include Strategy and Consulting, Technology, Operations, and Accenture Song, all sponsored by means of a robust virtual infrastructure and clever operations centers international.
At Accenture, we agree with the inside energy of generation and human ingenuity to drive significant change. Join us, and be a part of an organization that values inclusion, integrity, and innovation.
Accenture Hiring Freshers Job Description:
As an Application Tech Support Associate, you may be the vital link between our customers and internal structures. Your number one responsibility is to help and troubleshoot consumer troubles associated with programs and offerings. You will paintings carefully with cross-functional groups to investigate problems and provide solutions that ensure a seamless user experience.
This position is good for recent graduates who are technically willing, own wonderful verbal exchange abilties, and are keen to ground themselves in the IT help area. Accenture will provide the schooling and resources you want to thrive and make an impact from day one.
Accenture Hiring Freshers Key Responsibilities:
- Act because the primary factor of contact between customers and technical groups is for software-associated assistance.
- Use powerful conversation and interpersonal talents to absolutely comprehend and outline customer issues.
- Provide timely and correct technical help and backbone for application troubles and incidents.
- Interpret client concerns regarding the use of intensive product and procedure information and provide effective solutions.
- Collaborate with internal groups and stakeholders to enhance and clear up complicated technical troubles.
- Maintain accurate and targeted documentation of client interactions, troubleshooting steps, and backbone techniques.
- Ensure high levels of customer satisfaction using managing incidents within defined service-level agreements (SLAs).
- Continuously update your understanding of product functions, industry trends, and support protocols.
Accenture Hiring Freshers: Required Skills and Qualifications:
Educational Background: Bachelor’s degree in any discipline (favored disciplines encompass Computer Science, Information Technology, or related fields, but not now mandatory).
Experience: 0 to 2 years of experience in Service Desk Management or associated roles.
Communication Skills: Excellent verbal and written communication capabilities are critical to articulate troubles and resolutions to customers and team members.
Technical Proficiency:
- Good understanding of Service Desk Voice Support and Service Desk Management practices.
- Working knowledge of IT Service Management (ITSM) gear.
- Understanding of Incident Management and the ITIL (Information Technology Infrastructure Library) framework.
- Analytical Thinking: Strong problem-solving and analytical capabilities to diagnose and remedy troubles effectively.
- Team Collaboration: Ability to work collaboratively in a quick-paced group environment.
- Customer Orientation: A robust purchaser-centric technique with the capability to stay calm and expert under stress.
Why Join Accenture?
- Global Exposure: Work on initiatives and collaborate with teams throughout continents, gaining actual worldwide experience.
- Career Growth: With non-stop mastering opportunities, mentorship applications, and structured career paths, Accenture helps your expert development from the start.
- Inclusive Culture: Accenture embraces range and is devoted to creating an inclusive environment where every voice is heard and valued.
- Cutting-Edge Technology: Be at the forefront of digital transformation using working with modern technology and mainframe tools.
- Work-Life Balance: Enjoy flexible work arrangements and benefits that aid your well-being and lifestyle.
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