Technical Support Career at Infosys is the person who supports the clients/customers by guiding them to solve the software, hardware, and other IT related issues via call, mail, or chat. Job duties involve answering technical questions, creating incident tickets, transferring difficult problems to higher levels, and guaranteeing adherence to SLAs. Requirement for the candidate: excellent troubleshooting, computer operating system and network knowledge, good communication skills. This is a permanent role with the possibility of working with foreign clients, getting valuable industrial experience, and advancing in the career path of Infosys BPM. So, it is perfect for freshers and people interested in technology and customer support.
- Position: Technical Support
- Company: Infosys
- Location: Hyderabad, Telangana
- Experience: Freshers
- Education: B.E/B.Tech in IT, CS, ECE, EEE
- Salary: ₹2.5 – ₹3.5 LPA
- Employment Type: Full Time
About Infosys BPM
Infosys BPM (Business Process Management) is one of the most prominent global outsourcing and transformation partners in the market. Infosys BPM, a subsidiary of Infosys Limited, was created in 2002 and currently has more than 40 delivery locations around the globe. The company aims at opening new businesses avenues by leading the market through operational effectiveness, automation, and digital innovation.Continuously adapting to cultural changes revolving around gender equality, diverseness, and inclusions, as well as a sustainable and healthy lifestyle, Infosys BPM has remained at the top of the “ideal employers” list in India and worldwide, along with five-star ratings from new graduates and seasoned working professionals. When it comes to the beginning of the technical support career, the BPM unit provides the necessary platform of working with international clientele, using cutting-edge technologies, and having structured growth pathways.
Job Description: Technical Support at Infosys
Working as a Technical Support at Infosys BPM, you will be required to keep the customer and client in the loop by explaining in an easy-to-understand language technical issues related to software, hardware, or any IT services related to their systems. The position definitely calls for the fusion of not only problem-solving but also technological and communication skill to provide excellent customer service.
The job will include:
- Working with clients to understand their problems through phone calls, or an online meeting/chat/email communication and thus solving their problems.
- Fixing errors of the system, software, or network that could cause to ‘hang’ or ‘freeze’.
- By offering quick fixes for technical questions, you can ensure the continuation of clients’ work in the best of their time.
- If you are not able to solve a problem completely, then contact senior technical teams with more advanced troubles for better help.
- Keeping track of the solutions offered and a log of the interactions of assistance.
- The candidate is encouraged to fit this position if he or she loves technology, is willing to learn, and is ready to work in a vibrant atmosphere
Key Responsibilities of Technical Support at Infosys
1. Customer Support: Take care of the customer’s questions regarding hardware, software, applications, and IT infrastructure.
2. Troubleshooting: Figure out the root cause of technical problems and offer step-by-step solutions.
3. Incident Management: The whole cycle from tracking, logging, and managing technical incidents via ticketing tools can be executed by you.
4. Escalation Handling: Determining which issues are unresolved and forwarding them to senior technical teams so that they can be solved quickly.
5. Documentation: Writing texts that explain the most asked questions, solutions, and user-friendly guides to assist the customers which can be accessed anytime and anywhere.
6. System Monitoring: In order to keep the servers, applications, and networks in good template, a proactive approach is necessary.
7. Compliance and Reporting: Companies’ policies, SLAs, and preparation of the periodic reports relating to these get the commitment of particular employees.
8. Continuous Improvement: Make suggestions of how the support processes and customer satisfaction can be improved.
Required Qualifications for Technical Support at Infosys
Generally, candidates wishing to apply for the Technical Support at Infosys BPM must have the following:
Educational Background:
- Bachelor’s degree in Engineering (B.E/B.Tech in IT, CS, ECE, EEE), B.Sc (IT/Computer Science), BCA, or any other relevant technical field of study.
- Duly certified technical diploma holders in the relevant streams may also get a chance to be considered.
Experience:
- Freshers as well as professionals with up to 3 years of work experience can apply.
- Previous work experience in customer or technical support will be considered as a bonus point.
Certifications (Optional but Preferred):
- ITIL Foundation
- Microsoft Certified Solutions Expert (MCSE)
- Cisco Certified Network Associate (CCNA)
- CompTIA A+ or Network
Essential Skills for Infosys Job Careers
Both technical and soft skills are required for the successful execution of a technical support at Infosys BPM.
Technical Skills:
- Basic familiarity with the use of various operating systems (Windows, Linux, Mac OS).
- Understanding of networking fundamentals (LAN, WAN, TCP/IP, DNS, DHCP).
- Acquaintance with ticketing software such as ServiceNow, Remedy, or JIRA.
- Knowledge of the procedures to be followed for software installation, configuration and compatibility are a must.
- A basic knowledge of cloud services and virtualization (AWS, Azure, VMware) is also necessary.
Soft Skills:
- Good communication skills (both speaking and writing) are a must.
- Customer-oriented approach along with courage and compassion.
- Logical thinking, and quick reaction to solve problems.
- The skills of managing stress situations and working in rotating shifts should be great.
- Team work and emotional intelligence
Benefits of Working at Infosys
Being a part of Infosys BPM is not just about earning money – it is an opportunity to build a bright career. The major points amongst which are the benefits of working there are:
1. Competitive Salary and Incentives: Great compensative package with bonuses for good performance.
2. Learning and Development: The chance to receive training and certifications through the well-known training platforms of Infosys.
3. Work-Life Balance: There are policies that allow people to have flexible working hours, work from home (in some positions), and get some paid time off.
4. Diversity and Inclusion: The company is an equal-opportunities employer and at the same time is proud of the diversity in its staff.
5. Global Exposure: The possibility to work with clients located in different countries as well as use the latest technology.
6. Healthcare and Insurance: Medical and wellness plans for employees and their families cover all basic and most advanced needs.
7. Employee Engagement: Events, activities, and clubs that help with the development of the organization as well as of the individual.
Salary of Infosys Job Careers
Salary ranges are influenced by various factors such as location, level of experience, and skillsets. Generally speaking:
- New graduates: ₹2.5 – ₹3.5 LPA
- Experienced professionals (1–3 years): ₹3.5 – ₹5.5 LPA
- Senior Technical Support Engineers: ₹5.5 – ₹8 LPA
Furthermore, employee benefits can also include shift allowances, joining money, and incentives depending on the employee’s productivity.
Career Growth Opportunities at Infosys
It is through constant training and recognition of employees’ track records that the BPM unit of Infosys commits itself in the employees’ careers. The career growth paths are:
1. Vertical Growth: Journey from Technical Support Executive → Senior Technical Support Engineer → Team Lead → Manager.
2. Horizontal Movement: Moving into different IT domains such as system administration, cloud operations, and cybersecurity.
3. Certifications and Learning: The company supplies money for the training programs that help staff to achieve their professional certifications of the industry.
4. Global Opportunities: Work in any of the global delivery centers and even apply for international postings.
How to Apply for Technical Support at Infosys
To apply to the technical support roles at Infosys BPM, the following actions are necessary:
1. Go to the Careers Page: Browse through the job listings on the Infosys Careers portal.
2. Bring Up Your Resume: Make sure your resume shows your technical abilities, educational qualifications, and summer jobs.
3. Fill Out the Form Online: Submit your application, along with a current resume and cover letter, in electronic format.
4. Work With Referrals: Get a hold of an employee who can vouch for you and increase your chances of getting selected.
5. Job Portals: You can find Infosys BPM vacancies on portals like Naukri, LinkedIn, or Indeed and apply there.
Interview Preparation Tips for Infosys Job Careers
Infosys BPM has a systematic hiring for Technical Support at Infosys . The only way to pass the test is to be fully prepared.
Stages in the Interview Process:
1. Online Aptitude Test: Testing of logical reasoning, analytical thinking, and basic technical knowledge are done.
2. Technical Interview: The candidate is expected to talk about operating systems, networking, troubleshooting, and problem-solving scenarios.
3. HR Interview: Evaluates communication, teamwork, and cultural fit.
Preparation Tips:
- Be well-versed with the networking protocols and the troubleshooting of the operating system.
- Practice the regular technical support scenarios that may be asked during the interview.
- Customer interaction roleplays will be some of the challenges that you should prepare for.
- Since the job involves global clients, uplift your English speaking skills.
- Get to know quite a bit of Infosys BPM’s concepts, services, and achievements in recent years.
FAQs for Technical Support Career at Infosys
Q1: Is this role open for freshers?
Yes, Infosys BPM welcomes freshers who have the required qualifications and enthusiasm for technology.
Q2: What are the working hours?
The workers of technical support might be needed to work in different time zones because this is a global service and therefore the shifts will be like that.
Q3: Is training provided?
Yes, Infosys BPM offers structured onboarding and technical training for all new hires.
Q4: Do I need prior experience?
Not mandatory. Freshers can apply, though experience in customer or technical support adds value.
Q5: Can I move into other IT roles later?
Yes, Infosys BPM provides opportunities for horizontal and vertical movement across domains.
Q6: What qualities are Infosys BPM recruiters looking for?
Strong communication, problem-solving, adaptability, and eagerness to learn.
Conclusion
Technical support at Infosys BPM is a dream job that comes with a mix of technical knowledge, customer interaction, and international exposure. Being an employee-friendly company, having a multicultural environment and defined career paths, Infosys BPM is an ideal place to start for new graduates and a good career move for people with work experience.If you are enthusiastic about technology, willing to take on challenges, and looking to make a stellar start of your career with a global leader, then the place to be is just Infosys BPM. So, go ahead and apply straight away, prepare yourself thoroughly, and make your first move towards a bright future.
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