Freshers Walk in Interview at HCL in Gurugram: HCLTech invites fresh graduates for a Walk-In Drive on 11th January 2025. This non-IT role offers exciting career opportunities in a reputed organization. Location: Chennai. Qualification: Any graduate. Bring updated resumes. Don’t miss out on this chance to kickstart your career!
- Job Description: Walk in Interview at HCL
- Company: HCL
- Salary: Not Disclosed
- Location: Gurugram
- Qualification: Graduate
- Experience: Freshers
Interview Details:
- Date: 11th January 2025
- Time: 11:00 AM to 5:00 PM
- Venue: HCLTech Candor Tech Space, Tower 11, 1st Floor, Sector 21, Dundahera Village, Gurugram, Haryana 122022
- Contact Persons: Shikha Tanwar/Preeti Kumari
About Company:
HCLTech is a leading worldwide-era organization that empowers groups through revolutionary IT offerings, engineering answers, and digital transformation. Founded in 1976, HCL operates in over 60 international locations, serving various industries, including healthcare, banking, retail, and aerospace. The business enterprise is known for its patron-first method, fostering innovation through modern-day technologies like AI, cloud, and cybersecurity. With over 225,000 employees, HCLTech promotes a subculture of inclusion and getting to know, making it one of the most dependent brands in IT services internationally.
Job Description:
The Process Associate (Email Support) at HCLTech handles consumer queries via email, ensuring timely and correct resolutions. Responsibilities encompass dealing with purchaser interactions, maintaining customer databases, and processing orders while adhering to organization regulations. Strong written communication, critical thinking, and problem-solving abilities are vital for this role. The accomplice has to be detail-oriented, proactive, and able to handle multiple tasks in a fast-paced environment. With a focus on turning in excellent purchaser stories, the position requires situational attention, professionalism, and collaboration with internal groups to finish duties efficiently.
Key Responsibilities:
Customer Query Resolution:
- Handle client queries via e-mail with professionalism and empathy.
- Ensure queries are resolved in a well-timed and correct manner.
Email Communication:
- Draft clear, concise, and grammatically accurate emails to clients.
- Maintain an expert tone and technique in all electronic mail interactions.
Problem-Solving:
- Use deductive reasoning to make sound enterprise selections even as addressing consumer concerns.
- Identify potential problems and proactively offer solutions.
Order Processing:
- Manage order-to-cash approaches through validating orders and ensuring compliance with organizational guidelines.
- Collaborate with internal teams to make certain easy orders go with the flow and resolve order-related problems.
Compliance and Documentation:
- Ensure all actions comply with organization policies and techniques.
- Document interactions and resolutions correctly inside the system.
Multi-Tasking:
- Use some tools and structures to keep consumer databases, validate order information, and verify price phrases.
- Handle an excessive extent of emails efficiently without compromising on first-rate.
Collaboration:
- Work carefully with multiple groups to complete responsibilities and acquire consumer satisfaction.
- Support different group contributors when required to ensure a continuing workflow.
Skills Required:
Excellent Written Communication Skills:
- Strong command of English with impeccable grammar.
- Ability to draft professional emails with readability and precision.
Customer-Centric Approach:
- Driven to offer a terrific customer revel in through powerful problem resolution.
- Empathetic and patient when handling customer issues.
Critical Thinking and Problem-Solving:
- Ability to apply crucial and analytical wondering to solve customer queries.
- Proactive in identifying troubles and suggesting enhancements.
Time Management and Organizational Skills:
- Ability to multi-task throughout equipment and manipulate workflow successfully.
- Excellent time management to ensure all obligations are completed within cut-off dates.
Attention to Detail:
- High stage of accuracy when processing orders and updating customer information.
- Ensure that no detail is omitted while dealing with consumer queries.
Decision-Making:
- Strong decision-making abilities with the ability to make sound commercial enterprise judgments.
- Handle escalations and complex consumer problems expectantly.
Teamwork and Collaboration:
- A collaborative team player who works well with others.
- Ability to adapt to one-of-a-kind group dynamics and painting cultures.
Job Requirements:
- Strong proficiency in English (both written and spoken).
- Ability to deal with high-stress conditions and meet time limits.
- Willingness to paintings in rotational shifts, together with night shifts.
- Proactive, self-stimulated, and able to run with minimum supervision.
Educational Qualifications:
The following degrees are eligible for this role:
- B.A. (Bachelor of Arts)
- B.Com (Bachelor of Commerce)
- B.Sc. (Bachelor of Science)
- BBA/BMS (Bachelor of Business Administration/Management Studies)
- B.Ed (Bachelor of Education)
- Diploma in Any Specialization
- BFA, BHM, BDS, ITI Certification, B.El.Ed, B.Des., B.Arch, BHMS, BVSC, B.P.Ed, MBBS, BAMS, B.Pharma, B.U.M.S, BHMCT
Benefits at HCL:
Career Growth: HCLTech offers non-stop gaining knowledge of, certifications, and leadership applications to enhance employee abilities and career development.
Work-Life Balance: Flexible work alternatives, hybrid fashions, and well-being packages make certain personnel preserve a wholesome paintings-lifestyles stability.
Health & Wellness: Comprehensive medical health insurance, well-being projects, and intellectual health assistance are provided for employees and their households.
Global Opportunities: HCLTech offers international exposure, on-site tasks, and opportunities to paint with pinnacle customers throughout industries.
Click Here To Apply Online
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