Freshers Walk in Interview at HDFC Bank: Join HDFC Bank’s walk-in drive for the Virtual Care Sales Officer role. Responsibilities include handling inbound/outbound calls to promote banking products, generating leads, and ensuring excellent customer service. Location: Bengaluru. Freshers and experienced candidates are welcome. Competitive salary with incentives offered.
- Job Description: Walk in Interview at HDFC Bank
- Company: HDFC Bank
- Salary: Not Disclosed
- Location: Ahmedabad, India
- Employment Type: Full-Time, Permanent
- Experience Required: 0-3 years (Freshers can apply)
About Company:
HDFC Bank, hooked up in 1994, is one of India’s main non-public area banks, recognized for its huge variety of economic products and services. Headquartered in Mumbai, it gives retail banking, corporate banking, loans, credit playing cards, and wealth control answers. With a robust cognizance of digital innovation, HDFC Bank has a huge community of branches and ATMs throughout India, serving thousands and thousands of customers. Recognized for its patron-centric technique, it is always ranked among most of the pinnacle banks for service excellence and financial overall performance.
Walk in Interview at HDFC Bank Job Description:
A Sales Officer at HDFC Bank handles consumer interactions through inbound calls, addressing queries associated with banking products like debts, loans, credit score cards, and deposits. Key responsibilities consist of resolving customer proceedings, processing financial transactions, ensuring accurate data capture, and preserving compliance with audit and process suggestions. The position calls for good conversation capabilities, a proactive technique, and product information to satisfy carrier high-quality benchmarks. Candidates need to be graduates with 0-1 year of enjoy, preferably in banking, and own robust interpersonal and trouble-fixing capabilities.
Key Responsibilities:
Customer Interaction & Query/Complaints Management:
- Handle inbound calls from clients regarding banking products and services, inclusive of credit score playing cards, bank accounts, loans, deposits, mutual funds, and debit/forex playing cards.
- Provide correct statistics about product holdings, billing information, fees, EMI information, statements of accounts, etc.
- Assist customers with requests inclusive of debit/credit score card PIN generation, net banking password resets, fixed deposit recommendations, and many others.
- Handle economic transactions which include constant deposit openings, calls for drafts, and fund transfer requests.
- Respond to client inquiries in the defined turnaround time (TAT).
Complaint Handling & Resolution:
- Log purchaser lawsuits into the bank’s gadget and make sure they’re resolved inside the described TAT.
- Follow up with relevant departments to ensure well-timed closure of proceedings.
- Provide call-back help to clients for any unresolved queries.
- Ensure the hotlisting of debit/credit score cards is completed in step with the client’s commands and bank rules.
Call Quality & Service Standards:
- Maintain call great benchmarks as defined by way of the financial institution.
- Ensure First Call Resolution (FCR) for at least 90% of non-criticism-related queries.
- Achieve name pleasant ratings and hold Key Accuracy Targets (KAT).
- Ensure compliance with e-system tips and obtain excessive rankings in inner audits.
Audit & Process Compliance:
- Follow the bank’s audit and compliance procedures to keep away from mistakes and make certain accuracy in logging patron interactions.
- Submit economic transactions and purchaser requests correctly and on time.
- Ensure the right file preservation and protection of documents related to consumer interactions.
Schedule Adherence & Productivity:
- Maintain carrier productivity standards ensuring steady performance.
- Adhere to the defined painting schedules and ensure timely login and logout at some point during work hours.
- Meet the defined productivity goals for name-managing time, carrier tiers, and first-rate metrics.
Other Operational Activities:
- Keep updated on banking products and method information through normal education classes.
- Maintain proper attendance information and avoid unscheduled absences.
- Ensure ID maintenance and different operational protocols are observed.
Skills Required:
Communication Skills:
- Excellent verbal communication abilities in English and local languages.
- Ability to surely explain banking products and methods to customers.
- Active listening capabilities to apprehend client queries and offer correct answers.
Interpersonal Skills
- Good group spirit and capability to paint collaboratively with colleagues.
- Ability to build a rapport with clients and strike a court over the phone.
- Empathy and staying power whilst managing purchaser complaints.
Problem-Solving Skills
- Proactive and centered technique to resolve consumer problems.
- Ability to handle hard conditions and offer spark-off answers.
Banking Product Knowledge:
- Basic understanding of banking services and products like credit cards, deposits, loans, and so on.
- Knowledge of banking processes including fixed deposit commencing, demand drafts, and fund transfers.
Technical Skills:
- Basic know-how of laptop packages and CRM structures.
- Ability to paint with the financial institution’s internal systems for logging purchaser interactions and transactions.
Qualifications Required:
Educational Qualification: Graduate in any discipline from a recognized university (mandatory).
Experience:
- 0-1 year of experience in customer service or banking is preferred.
- Freshers with good communication skills and a willingness to learn are encouraged to apply.
Benefits at HDFC Bank:
Competitive Salary & Incentives: HDFC Bank gives a rewarding profit structure on the side of performance-primarily based incentives, making sure employees are nicely compensated for his or her efforts.
Health & Insurance Benefits: Comprehensive health insurance, existence insurance, and accidental insurance for employees and their households, promoting usual well-being.
Career Growth & Learning Opportunities: HDFC Bank offers vast education programs, leadership improvement, and inner merchandising possibilities for an export boom.
Click Here To Apply Online
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